Support
Get the right help without exposing sensitive information
Support is handled by email at [email protected]. We do not publish a response-time SLA. Keep a copy of your message and use the self-service account or billing controls first when they are available.
Account access or security
First change your password and revoke other signed-in devices from Account settings. Include the account email and any on-screen support reference, but never send a password, one-time code, reset link, or bearer token.
Email support about thisBilling or report credits
Open Billing first for the current provider state, portal, cancellation, and credit balance. Include the invoice, checkout, or ledger reference and the billed email. Never send a full card number or security code.
Email support about thisReport, ticker, or data issue
Include the ticker, page URL, visible as-of date, and the exact field or section. If the product shows an opaque support reference, include it so operations can find the private incident without exposing raw errors.
Email support about thisPrivacy or account deletion
Use Account settings for self-service data export and scheduled deletion. Email support when you cannot access the account or need a privacy request reviewed. Identity verification may be required before personal data is disclosed or changed.
Email support about this